To make an appointment with a Health Care Professional
To make a routine appointment please phone or visit reception Monday-Friday between 08.00am-18.00pm. If your symptoms are clinically urgent, please visit or telephone reception from 08.00am for morning triage or from 14.00pm for afternoon triage- depending on capacity, you will be booked on the triage list for a healthcare professional to contact you. If we are at capacity you may be signposted to an alternative service.
The same day urgent triage list is managed by the duty team (the duty team is a GP and / or paramedic). There is no choice with who you speak to for an emergency appointment as this depends on who is allocated duty that day.
Routine face to face / telephone appointments can be booked up to 7 days ahead*. We offer appointments 08:00am to 18:00pm Monday to Friday and on Saturday mornings (the Saturday appointments are held at our Extended Access Hub which is located at Westlands Medical Centre, Westlands Grove, Portchester, PO16 9AD).
If you require a routine appointment our reception team will signpost you to the most appropriate healthcare professional. If you prefer to see or speak with a specific GP, the reception team will try to offer you the next available appointment with that doctor but if it is busy or your preferred doctor is not available you may be offered an appointment with an alternative healthcare professional.
The majority of our appointments are ten minute duration. We ask that you try to observe the “ One Problem per Appointment” ethos. We strive to deal with each medical problem to the highest standard and this proves to be impossible if we are asked to deal with a number of problems in one appointment slot.
We offer a number of clinics and services in the treatment room with our Nurses and HCA’s (Health Care Assistant) as well as appointments with our Social Prescriber, Clinical Pharmacy team, and MSK First-Contact practitioner. These can be booked through the practice, and are both telephone and face to face. Further information on our additional roles (social prescriber, pharmacy team, MSK etc.) can be found on our PCN webpage: https://farehamandportchesterpcn.gpweb.org.uk/our-primary-care-network
If you arrive more than 5 minutes late for your face to face appointment you may be required to rebook your appointment.
Please do not use econsult to request an appointment to be made. The econsult system is for medical conditions requiring clinical review.
* = these appointments are limited and based on GP availability