We welcome your comments with regard to the service we provide. Our aim is to provide the highest level of care for all our patients. We will always be willing to hear if there is any way you think that we can improve the service we provide.
Making a complaint
If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know.
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks. This will enable us to establish what happened more easily.
If it is not possible to do that, please let us have details of your complaint:
- within twelve months of the incident about which you are complaining; or
- within twelve months of you realising there was a cause for complaint.
If you wish the Practice to investigate your complaint, please address the correspondence for the attention of the Practice Manager, Gudge Heath Lane Surgery, 187 Gudge Heath Lane, Fareham, PO15 6QA
Complaining on behalf of someone else
Please note that we keep strictly to the rules of medical confidentiality and if you wish to complain on behalf of someone else aged 13years or over we would need to contact them for their consent to investigate your complaint. If they provide consent then we would include them in the response outcome of the investigation.
Other Avenues
You are also able to make a complaint through NHS Complaints Team if you prefer not to complain through the practice.
The Primary Care Complaints Team contact details are: South East Complaints Hub, NHS Frimley ICB, Aldershot Centre for Health, Hospital Hill, Aldershot, Hampshire, GU11 1AY or by telephone: 0300 561 0290 or by email: [email protected]
If you are not satisfied with our response then you can send your complaint to The Health Ombudsman via in writing: The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London, SW1P 4QP or by telephone: 0345 015 4033/ Further information can be found on their website: www.ombudsman.org.uk